Refund Policy

If you are not 100% satisfied with your purchase, we will provide a 30-day money back guarantee for the products that are bought online.
Please read through our policy below then follow the instructions.

Faulty or Incorrectly Sent Items

A refund can be processed in the following circumstances: If an item is faulty, has been damaged in transit, does not perform in accordance with advertised claims or specification; and/or has been sent to you incorrectly. We will pay for postage to return the goods in this instance and will either reship the correct item or arrange a refund.

Change of Mind

We will happily accept a return of a product for a refund or credit if you simply change your mind, on the following conditions:

  • The item is received in its original condition (has not been opened, used, damaged)
  • Postage is paid by the customer

Returns Process

In order to be eligible for the money back guarantee we must be notified within 30 days (or 14 for change of mind returns), and we can only refund money paid.

  1. Please contact our Customer Service Team to notify us and to ensure the correct returns process is followed – Email: info@crampfix.co or Phone: (07) 5522 0328
  2. Please use the correct return address, listed below. We recommend using registered post as we do not take responsibility for lost, unregistered returns.

Returns Address

Attention: CrampFix
11/3 William Banks Dr,
Burleigh Heads QLD 4220